Refund policy

Return/Refund Policy

At LuxeLace, we strive to ensure accuracy in all products delivered. Due to the nature of our products and for hygiene and safety reasons, all sales are final. Please review our policy below:

All Sales Are Final:

• • All sales are final unless:
    • You received the wrong item.

Conditions for Returns:

• • Returns are only accepted for items that meet the criteria above.
  • All items must be returned in their original condition: unworn, unwashed, and with all original packaging and tags intact.
  • For wigs or lace products, the lace must remain uncut and unaltered.

Return Process:

• • Contact us within 7 days of receiving your order to report an issue. Please provide your order number, a detailed description, and clear photos of the item.
  • Approved returns for incorrect items will be eligible for an exchange or refund.
  • If the return is due to our error (e.g., wrong item), we will cover all shipping fees.
  • For other eligible returns, customers are responsible for return shipping costs, and a 15% restocking fee will apply (excluding shipping fees).

Non-Returnable Items:

• • Customized wigs and personalized products are final sale and cannot be returned or exchanged.

Additional Information:

• • We are not responsible for lost, held, or damaged packages during return shipping.
  • Please ensure the shipping address provided matches your billing address for security purposes.

Note: Refunds or exchanges will only be processed after the returned item is received and inspected.

We appreciate your understanding as we maintain strict hygiene standards to ensure the safety and quality of our products for all customers.